Domain Name Management

Our commitment to our clients and this service is our priority and our intentions are that you receive a first class experience and a very clear understanding of the purchasing and renewal process of domain names.

For any correspondence please either email us at [email protected] or contact us on 01482 216006 Monday to Friday 9.00am to 5.00pm.

Complaints & Escalation Process

We charge £30 per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30 days and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name.

Should you wish to keep the domain name, you simply need to confirm to us by email your acceptance.

If you do not wish to renew please confirm to us by email. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.

You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints.

Please use these details to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response with 24 hours and no more than 3 days.

Domain Ownership

We occasionally purchase and renew domain names on the behalf of clients which technically means you have no authority over that domain however we state officially here that the domain name will belong to you and we will never claim ownership of your domain name, this belongs to you and you can at any time transfer over to you or another third party provider.

Terms & Conditions of Domain Name Registration

You can find out more about Nominet's terms and conditions of registering and renewing a domain name here - https://www.nominet.uk/go/terms